Legal

Privacy Policy

How IQ-Line Private Limited collects, uses, stores, processes, discloses, and safeguards information across its platforms and services.

Last updated: June 2, 2026

IQ-Line Private Limited

IQ-Line Private Limited ("IQ-Line", "Company", "We", "Us", or "Our") is committed to protecting the privacy, confidentiality, and security of personal information shared through Our website and Services. In this Privacy Policy, "We", "Us" and "Our" mean IQ-Line. "You" and "Your" mean the person or organisation using the website or Services.

Our Services include this website, applications, healthcare platforms, MEDU Campus (IQ-Line’s medical college student management platform), and related software used by hospitals, laboratories and medical colleges (together, the "Platform" or "Services").

This Privacy Policy explains how We collect, use, store, process, disclose, and safeguard information when You access or use Our Platform and Services.

By accessing or using the Platform, You agree to the terms of this Privacy Policy and consent to the collection and use of information in accordance with this Policy.

Website enquiries and software data

This Privacy Policy covers two different contexts. Please read the parts that apply to how You use IQ-Line.

Website enquiries: If You send a demo request, career enquiry or other message through this website, We receive the details You submit, such as Your name, email address, phone number, organisation, the product You selected and Your message. The public website does not collect patient records, student academic records or biometric attendance data.

Hospital, laboratory and college software: Patient, prescription, laboratory, radiology, student and faculty records are processed only where an institution uses the relevant IQ-Line software and has configured those functions. The institution remains responsible for the records it enters and for telling its own users how that software is used.

1. Information We Collect

We may collect personal, professional, technical, healthcare-related, educational, and institutional information from Users including but not limited to:

a) Personal Information

  • Full Name
  • Phone Number
  • Email Address
  • Hospital/Clinic/Institution Name
  • Designation
  • Address
  • Profile Information

b) Healthcare & Medical Information

Depending on the Services used, We may collect:

  • Prescription records
  • Digitized prescriptions through OCR
  • Patient demographics
  • Medical records and reports
  • Diagnostic reports
  • Consultation details
  • Treatment history
  • Appointment information
  • Pharmacy and billing records
  • Clinical workflow data

c) Educational & Institutional Information

For MEDU Campus, We may also collect and process the following where an institution uses that software:

  • Student information, including student name and profile details, enrollment and registration data, academic records and performance, attendance records, examination and assessment data, clinical postings and ward duties, internship and rotation details, competency tracking records, digital logbook submissions, assignment and project submissions, and facial biometric attendance data only if the institution has enabled that function.
  • Faculty and institutional information, including faculty profiles and credentials, department information, teaching schedules, evaluation records, academic feedback, administrative workflows, and accreditation and compliance records.
  • Clinical and competency records, including clinical exposure records, bedside postings, internship records, ward duties, and other academic records configured by the institution. Software can support an institution’s own review process; it does not by itself establish regulatory compliance.

d) Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Access timestamps
  • Usage analytics
  • Log data

e) Uploaded Content

Users may voluntarily upload:

  • Prescription images
  • Medical documents
  • Reports
  • Lab records
  • Profile images
  • Healthcare-related documents
  • Academic documents
  • Assignments
  • Institutional records

2. How IQ-Line Uses Information

We may also use anonymized and aggregated data for research, analytics, product enhancement, and operational insights.

  • Providing healthcare digitization services
  • Prescription OCR processing
  • HIMS and EMR workflow management
  • Healthcare analytics and reporting
  • Appointment and patient management
  • Improving operational efficiency
  • Customer support and troubleshooting
  • Platform performance monitoring
  • Security and fraud prevention
  • Compliance with applicable laws and regulations
  • Communication regarding services, updates, and support
  • Managing student academic workflows
  • Facilitating faculty-student engagement
  • Tracking attendance, assessments, and competencies
  • Managing clinical postings and digital logbooks
  • Supporting institutional academic and competency records, according to the configured process
  • Enabling academic reporting and institutional analytics
  • Improving institutional administration and operational efficiency
  • Bringing academic, clinical, and administrative records into one system
  • Supporting faculty review of recorded activities and competency tracking
  • Supporting faculty and student collaboration tools

3. Prescription OCR & Healthcare Data Processing

IQ-Line's Prescription OCR technology is designed to digitize handwritten and printed prescriptions into structured healthcare records.

The OCR process only analyses documents explicitly uploaded or scanned by authorized users.

We do not alter doctor prescriptions or modify medical recommendations during OCR processing.

OCR outputs may require professional validation. Recognised details should be checked before they are used for orders, dispensing or clinical decisions.

Our solutions are designed to support existing healthcare workflows, including pen-based consultation routines where those are in use.

4. Educational & Institutional Data Management

MEDU Campus is designed to help medical colleges, universities, and teaching hospitals manage academic, clinical and administrative records.

Our platform helps institutions eliminate fragmented data systems by consolidating academic, clinical, and administrative information into centralized and secure digital infrastructure.

The platform may support:

  • Student lifecycle management
  • Academic administration
  • Competency tracking
  • Clinical exposure monitoring
  • Faculty-student engagement tools
  • Digital logbooks
  • Attendance systems
  • Assignment submissions
  • Ward duty tracking
  • Clinical competency assessments
  • Faculty evaluations and feedback systems
  • Accreditation and compliance reporting

Institutional safeguards

IQ-Line implements reasonable safeguards to ensure institutional, academic, and clinical data remains protected and accessible only to authorized stakeholders.

5. Camera, Storage & Device Permissions

Depending on the features used, the Platform may request access to:

Camera Access

Used for:

  • Capturing prescriptions
  • Uploading medical records
  • Scanning healthcare documents
  • Updating profile images
  • Uploading academic or institutional documents

Storage Access

Used for:

  • Uploading files and medical records
  • Downloading reports
  • Saving healthcare documents
  • Uploading assignments and institutional records

File access

IQ-Line only accesses files explicitly selected or uploaded by You.

We do not scan unrelated files or personal device content.

6. Cookies & Tracking Technologies

IQ-Line may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze user interactions
  • Enhance user experience
  • Maintain login sessions
  • Measure platform performance

Cookie settings

You may disable cookies through browser settings; however, certain Platform functionalities may become unavailable.

7. Data Sharing & Disclosure

We may share information only in the following circumstances:

  • With hospitals, clinics, universities, institutions, pharmacies, or healthcare providers authorized by the User
  • With technology partners and service providers operating under confidentiality obligations
  • To comply with legal or regulatory requirements
  • To protect rights, safety, and platform security
  • During mergers, acquisitions, or restructuring activities
  • With government authorities where legally required

No sale of data

IQ-Line does not sell personal healthcare or educational information to third parties.

8. Data Security

IQ-Line implements reasonable administrative, technical, and physical safeguards to protect personal, healthcare, academic, and institutional information from:

  • Unauthorized access
  • Data loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Security measures may include:

While We strive to protect all information, no digital platform can guarantee absolute security.

  • Encrypted data transmission
  • Secure cloud infrastructure
  • Role-based access control
  • Authentication systems
  • Audit logs
  • Secure storage mechanisms
  • Institution-level access permissions
  • Student and faculty role-based authentication
  • Academic record access controls
  • Audit trails for institutional workflows
  • Secure storage of academic and clinical competency records
  • Access monitoring for university administrative systems

9. Data Retention

Retention depends on the context. Website enquiry details are kept for as long as needed to respond to Your request and manage related follow-up. Records processed through hospital, laboratory or college software are retained according to the institution’s configuration, applicable law and any written customer agreement. We do not apply a single retention period to every category of information.

We retain personal, healthcare, academic, and institutional information only for as long as necessary:

  • To provide Services
  • To comply with legal obligations
  • To maintain healthcare and academic records
  • To resolve disputes
  • To enforce agreements

Regulated records

Certain healthcare and institutional records may be retained in accordance with applicable regulations and industry standards.

10. Your Rights

Users may:

  • Access their information
  • Request correction of inaccurate information
  • Request deletion, subject to regulatory requirements
  • Withdraw consent where applicable
  • Request limitation of processing
  • Contact Us regarding privacy concerns

Academic and institutional records

Students, faculty members, institutional administrators, and authorized academic personnel may request access, correction, or updates to academic and institutional records subject to institutional policies and applicable laws and regulations.

Requests may be submitted through the contact information provided below.

11. Third-Party Services

The Platform may integrate with third-party healthcare systems, payment gateways, cloud providers, analytics tools, APIs, university software systems, or institutional platforms.

IQ-Line is not responsible for the privacy practices of third-party platforms and encourages You to review their respective privacy policies.

12. Children's Privacy

IQ-Line's Services are not intended for individuals below the age permitted under applicable laws without parental or guardian supervision.

13. Changes to This Privacy Policy

IQ-Line reserves the right to update or modify this Privacy Policy at any time.

Updated versions will be published on the Platform with the revised effective date.

Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

For questions about this Privacy Policy or to submit a privacy request, email info@iqline.co.in or write to:

IQ-Line Private Limited

Email: info@iqline.co.in

15. Grievance Officer

In accordance with applicable laws and regulations, grievances regarding privacy or data protection may be addressed to:

IQ-Line Private Limited

Email: info@iqline.co.in

In case You have any questions, comments, or concerns about this Privacy Policy or wish to exercise any of the above-mentioned rights, You can contact Us at info@iqline.co.in.

For questions about this Privacy Policy or to submit a privacy request, email info@iqline.co.in.

You can also review Our Terms of Service.